Top Senior Customer Success Jobs in San Francisco Bay Area, CA

Manage a portfolio of private equity firm customers to drive adoption, retention, and expansion of Carta's Fund Administration and ERP products. Build strategic relationships, deliver data-driven account plans, lead renewals and negotiations, mitigate churn, collaborate cross-functionally, and translate client feedback into product improvements and growth opportunities.

Serve as primary advisor to largest customers, lead strategic implementation and adoption of Harvey's AI platform, monitor account health, enable end users, drive executive engagement, relay product feedback, and travel up to 25%.

Lead and grow a team of Customer Success Managers focused on the nonprofit vertical. Own accounts, drive onboarding, adoption, expansion and executive engagement, build playbooks and processes, coach for ROI-driven outcomes, influence product roadmap, and partner cross-functionally to scale customer success.

Manage client relationships for a higher-education payments SaaS platform to maximize retention, CSAT, and reduce churn. Own renewals, commercial relationship aspects, product onboarding and troubleshooting, anticipate client needs, and drive outcomes through proactive account management and cross-functional escalation.

Manage the complete post-sales lifecycle for VC/PE and startup customers: drive adoption, retention, renewals and upsells, build executive relationships, provide best practices, forecast revenue, run partnership reviews, and advocate customer needs to product and engineering.

Manage a portfolio of customers from onboarding through renewal and expansion. Run strategic check-ins, translate customer goals into product requests, drive adoption and measurable value, identify expansion opportunities, and align stakeholders across product and engineering to ensure customer outcomes.

Lead and scale the customer success function for an enterprise B2B SaaS product. Own net revenue retention, gross retention, expansion, and forecasting. Manage and coach CSMs, personally handle strategic accounts, define playbooks, health scoring, onboarding, and handoffs with Sales. Drive product feedback into roadmap and establish tooling, data, and processes to scale the function.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.

The Enterprise Customer Success Manager will own post-sales relationships with strategic customers, driving product adoption and renewal efforts, while collaborating with internal teams to ensure customer satisfaction and value realization.

In this role, you will lead a team of Customer Success Managers to enhance customer experience, drive growth, and develop strategic initiatives for client engagement.

As a Customer Success Manager, you will build strategic relationships with universities, enable AI usage, drive adoption of Claude's capabilities, and provide tailored insights to enhance their educational impact.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.

Own the health and success of strategic enterprise customers by driving product adoption, retention, and growth. Build trusted advisory relationships, train customers on Carta tools (including MCP plugins), surface liquidity and IPO opportunities, and marshal cross-functional resources to resolve issues. Use AI-driven workflows and customer success platforms to scale engagement and reduce churn.

Manage customer relationships, drive product adoption, facilitate onboarding, address customer issues, and collaborate with teams to enhance customer experience and process.

This role involves ensuring customer success by providing technical expertise, driving onboarding, managing customer relationships, and optimizing product adoption, while addressing challenges and mentoring team members.

Own post-sales lifecycle for enterprise accounts; act as technical advisor for cloud-native, semantic layer, and AI analytics integrations; drive adoption, ROI, and NRR; lead QBRs, technical enablement, telemetry-based health monitoring, escalations, and collaborate with Product, Engineering, and Sales to renew and expand accounts.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Manage a portfolio of Enterprise customers to drive retention, adoption, and growth. Lead technical solution design, onboarding, implementation planning, and account roadmaps. Partner with Sales, Product, and Engineering to scope integrations, run EBRs, analyze customer data, and resolve issues. Mentor other CSMs and influence product improvements through feedback and data-driven use cases.

Own post-sale customer journey for strategic enterprise accounts, driving onboarding, adoption, value realization, renewals, and expansion. Act as technical advisor on Cortex, SDLC, DevOps, and cloud-native platforms, lead executive business reviews, identify risks/opportunities, influence product roadmap, and contribute to scaling Customer Success. Up to 30% travel.

As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Serve as primary client contact for law firm clients, manage relationships, collaborate with SEO and paid media teams, analyze campaign performance (GA4), present reports and recommendations, leverage AI/LLM tools, and drive client retention and growth.

Own post-sale relationships for strategic enterprise accounts across US and Canada. Drive product adoption, ROI, renewals, and expansion through executive engagement, QBRs, KPI reporting, and cross-functional advocacy. Translate platform capabilities into customer business outcomes, manage escalations, and align product and operations with trade compliance workflows.