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Top Senior Customer Success Jobs in San Francisco Bay Area, CA
The Senior Manager, Customer Success Architects will lead a team to deliver top-notch service to clients, focusing on renewal and expansion business, developing strategic plans, ensuring success KPIs are met, and enhancing customer relationships. Key responsibilities include mentoring, identifying growth opportunities, and implementing service delivery improvements.
The Senior Manager of Enterprise Customer Success will lead a team of 6-8 Customer Success Managers to enhance client relationships, drive retention and expansion strategies for enterprise customers, and manage a team quota for revenue goals. This role emphasizes mentoring, client engagement, strategic oversight, and collaboration with cross-functional partners to enhance customer satisfaction and achieve organizational metrics.
The Enterprise Customer Success Manager will ensure the success of large customers by managing onboarding processes, customer lifecycle and renewals, and developing relationships with key stakeholders. They will drive product influence through customer feedback and collaborate with sales for account strategies, ensuring high customer satisfaction and retention.
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The Customer Strategy & Programs Lead at Narvar will align business objectives with customer success strategies, develop scalable programs for product adoption and customer satisfaction, and serve as a strategic advisor to the Customer Success team. The role requires extensive experience in eCommerce or logistics, and involves monitoring industry trends, establishing KPIs, and improving customer experience.
As a Layer 3 Support Engineer for databases, you will provide advanced technical assistance for customers facing complex issues with database connectors. Responsibilities include triaging support tickets, providing email and Zoom support, addressing software issues, and contributing to automation and knowledge base development.
The Senior Customer Success Manager will manage relationships with Fortune 500 clients, ensuring they successfully adopt and leverage the Figure Eight platform. Responsibilities include onboarding, customer education, troubleshooting, and driving renewal processes, all aimed at delivering high-quality annotated data for AI initiatives.
As a Customer Success Leader at Workstream, you will lead the Customer Success team, focusing on enhancing customer relationships, driving performance metrics, and ensuring effective delivery of value across the product suite. You will manage OKRs, provide guidance on customer journeys, and collaborate with Sales, Marketing, and Engineering teams to boost customer retention and revenue growth.
As a Customer Success Manager at Merge, you'll manage the post-sales journey for up to 30 enterprise customers, ensuring their satisfaction and driving effective outcomes. You will work closely with technical stakeholders, resolve issues, support contract renewals, and help build a customer-centric process while championing customer needs within the company.
Lead the implementation of HRIS and Payroll systems for high-touch clients, ensuring smooth transitions and ongoing support. Manage client relationships, project plans, and technical troubleshooting while providing training and documentation.
As a Technical Customer Success Manager, you will advocate for customers, relay requirements to marketing and engineering teams, and ensure successful outcomes during the customer lifecycle. Responsibilities include technical support, troubleshooting, documenting customer initiatives, and driving customer satisfaction.
Top Companies in San Francisco Bay Area, CA Hiring Senior Customer Success Roles
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