Top Senior Level Cybersecurity & IT Jobs in San Francisco, CA

The Staff Technical Support Engineer at ServiceNow is responsible for resolving technical cases, providing exceptional customer support, mentoring junior team members, and collaborating on process and product improvements. The role involves using Java and various diagnostic tools to troubleshoot and resolve customer issues through different communication channels.

Manage and exceed Support KPI's, lead technical team development, oversee Change Management, resolve customer escalations, drive incident management success, represent the company to customers, manage major operations outages, evaluate processes for improvement, and uphold company values.

The Director of Technical Support Management at ServiceNow is responsible for managing support KPIs, improving customer experience, handling escalations, providing business updates, and leading a team to enhance customer and employee experiences. This role requires a minimum of 15+ years of technical support and service management experience, with 10+ years in a people management role.

PagerDuty is seeking a Professional Services Consultant to enable customers to effectively leverage their platform and achieve business goals. Responsibilities include onboarding, custom integrations, and service modeling. Ideal candidates have 5+ years of IT Operations experience, proficiency in Python and Javascript, and knowledge of SaaS APIs and DevOps toolchains.

Join the CrowdStrike Platform Operations team as a Resident Responder Consultant dedicated to providing support for implementation, operational support, threat hunting, and incident response using cybersecurity technologies.