Develop and execute strategic communications for PagerDuty’s go-to-market and commercial organizations. Partner with executive and cross-functional leaders to craft global messaging, manage communication channels, produce presentations and written content, lead town halls, handle critical customer communications, and measure engagement. The role requires strong storytelling, writing, stakeholder management, and campaign planning skills in a fast-paced hybrid environment.

Lead strategy, planning, and execution for PagerDuty-hosted and third-party sponsored B2B events and trade shows. Manage logistics, vendors, agencies, staffing, budgets, and on-site operations while partnering with marketing, sales, product, and customer success teams. Develop enablement resources, track event performance, analyze metrics, optimize programs, and communicate plans and results to executives and stakeholders. The role supports pipeline creation, customer acquisition, registration targets, executive meetings, and brand growth.

Lead and run PagerDuty's competitive intelligence program: monitor competitors, deliver battlecards and enablement to sales, perform win/loss analysis, train field teams, partner with product and PMM, and use AI/automation to speed research and content delivery to improve win rates.