Design and manage automated commercial lifecycle programs across email, in-app, and Slack to drive customer awareness, adoption, expansion, and retention. Analyze engagement and usage data, run A/B tests, optimize journeys, and translate findings into recommendations for leadership. Collaborate with Sales, Customer Success, Product, Marketing, and Analytics while using AI tools and automation platforms to prototype, scale, and improve customer programs.

Lead PagerDuty’s industry analyst relations program by shaping category strategy, building analyst relationships, coordinating briefings, preparing spokespeople, managing the AR calendar and database, responding to research requests, measuring program impact, and conducting competitive and market research. The role partners closely with product marketing and cross-functional stakeholders to strengthen company and product positioning.