The Supervisor, Claims leads a Claims team, manages workflow, ensures compliance, oversees claims processing, and develops staff through performance management.

Process routine health and welfare claims (medical, dental, vision, prescription, disability, life, AD&D, workers' comp) per plan rules. Provide customer service via phone/written/electronic channels, document interactions, apply coding knowledge (ICD-10/CPT-4), and handle confidential PHI/PII with discretion.

Supervise pension administration operations, lead and mentor staff, ensure compliance with retirement plan rules and regulations, manage client relationships and escalations, oversee accurate recordkeeping and reporting, and support process and service improvements.