Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Guide aspiring insurance agents through state licensing by managing a large pipeline, communicating requirements, maintaining MS Access records, making inbound/outbound calls, and updating supervisors and agency partners on progress and changes.

The Bilingual Customer Retention Representative engages with customers regarding policy cancellations, builds relationships, and offers solutions to retain life insurance policies.

Handle inbound and outbound calls to current policyholders to explain and add additional life, accident, and health coverage; use the eService web system to assess eligibility, complete paperwork, correct errors, and assist with correspondence while maintaining confidentiality and strong customer service.

Remote part-time Customer Retention Representative handling inbound and outbound calls to conserve insurance business, collect delinquent premiums, resell policy benefits, record transactions, and provide written and verbal communications. Requires strong telephone skills, basic Microsoft Office, 30 wpm typing, and discretion. Production incentives and bilingual (Spanish) pay differential available.

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

Own product intake, prioritization, and roadmaps; partner with business sponsors and engineering to define features, coordinate Agile delivery, remove blockers, ensure governance, and measure value delivery.

Design, build, and maintain complex Salesforce solutions and integrations using Apex, LWC, REST/SOAP, and middleware. Lead architecture, enforce security and SDLC standards, mentor team members, perform code reviews, document procedures, and collaborate with stakeholders to deliver scalable, reliable, auditable Salesforce applications.