Own and grow a portfolio of network clients by managing relationships, renewals, upsells, strategic account plans, and retention. Lead client meetings and QBRs, identify risks, improve engagement and utilization, communicate client needs internally, coordinate cross-functional service delivery, resolve escalations, and present performance insights. The role requires strong account management, communication, presentation, and problem-solving skills, with healthcare or behavioral health experience preferred.

Executive leader overseeing account management, strategic client relationships, renewals, retention, expansion, and net revenue retention. Leads account managers, establishes performance standards and KPIs, manages executive escalations, negotiates contracts, develops strategic account plans, and partners with Sales, Product, Marketing, Clinical, and Operations teams. The role drives client satisfaction, revenue growth, risk mitigation, and service delivery while presenting outcomes to senior leadership. Regional travel of 30%–35% is required.