Supports customer success and account growth for enterprise pharmaceutical, biotech, and life sciences clients. Responsibilities include onboarding engagements, managing customer relationships, expanding accounts, supporting proposals, coordinating project transitions, identifying value-added opportunities, renewing business, participating in leadership meetings, and providing consultative industry insights. The role requires strong communication, presentation, organization, multitasking, project management, and relationship-building skills.

Leads the full Manufacturing Informatics business lifecycle, including market strategy, sales, business development, solutioning, delivery, operations, P&L, and customer expansion. Builds executive relationships across pharmaceutical and biotechnology manufacturing organizations; oversees MES, EBR, digital manufacturing, integrations, analytics, AI/ML, and Industry 4.0 initiatives. Develops partnerships, recruits and leads global teams, manages financial and operational performance, and ensures solutions meet regulatory, cybersecurity, data integrity, and business requirements.