Lead and expand a high-touch customer success team, own the customer experience, manage escalations, build scalable processes and playbooks, use data to guide decisions, hire and coach staff, and drive retention through relationship-focused service.

Outbound-focused BDR responsible for sourcing mid-market technology accounts (100-1,000 employees), running multi-channel outreach, qualifying inbound and expansion opportunities, booking discovery meetings, and handing off sales-accepted opportunities to Account Executives while maintaining CRM data integrity and exceeding monthly quotas.

Build and maintain Snowflake data warehouse and ETL/ELT pipelines, integrate data sources (NetSuite, Jira, portals), own BI layer and dashboards (HEX/Tableau/Looker), ensure data quality and governance, partner with leadership to translate operational goals into data models and insights, and support cross-functional analytics and automation.