Coordinates international shipments for an onsite logistics team, including processing shipping requests, preparing compliant documents, tracking deliveries, resolving exceptions, managing customer and vendor communications, supporting dangerous goods documentation, creating SOPs, and improving logistics processes. The role monitors KPIs, collaborates with carriers, warehouses, planners, and project managers, and ensures timely delivery for a high-tech customer.

Manage customer account support for logistics operations by documenting and enforcing SOPs, monitoring KPIs, ensuring data quality, coordinating shipment visibility, resolving escalations, supporting billing and claims, and preparing business reviews. The role drives process improvements, corrective actions, reporting, CRM accuracy, EDI resolution, and proactive customer communication while translating operational requirements into technical solutions using automation and Microsoft technologies.