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As a Senior Customer Success Manager, you will manage enterprise customers, drive procurement success, and improve customer engagement by providing guidance and education on Zip's platform.

As a Software Engineer at Zip, you'll design and build core products, collaborate with cross-functional teams, and write high-quality code for web applications and APIs.

Embed with enterprise customers to map procurement, legal, and finance workflows; build and deploy AI agent solutions using Zip's AppStudio; own delivery and account expansion; produce architecture docs and feed learnings back to product; run on-site testing and stakeholder sessions as needed.

As a Senior Product Manager, you will own core capabilities related to security, identity, and permissions, collaborating with engineering and design teams to enhance product experiences for enterprise clients.

Lead and scale a team of FTEs and contractors to deliver Zip's AI products, drive customer adoption, own data and integration partner evaluations, ensure platform quality and reliability, manage delivery throughput from planning to deployment, develop automation/internal tools to reduce manual work, and partner with AI engineering, product, and customer success to resolve blockers and measure performance.

Partner with GTM leaders to build and own financial models, forecasts, and KPI frameworks. Analyze revenue, expenses, headcount, cash flow, and retention to inform resource allocation and strategic decisions. Prepare board and investor materials, support executive decision-making, and assess ROI of GTM projects to optimize growth and spend efficiency.

Lead product strategy and execution for Zip's AI Agent platform area. Partner with engineering, design, and AI research to build agent/chat capabilities, own quality (evals, guardrails, feedback), work with customers, and enable other teams to build on the platform.

The Solution Engineer will serve as the technical pre-sales contact, demonstrating value to prospects, driving sales collaboration, and ensuring customer success with the Zip solution suite.

As a Software Engineer, Frontend, you will design and build reliable and scalable user-facing applications, collaborating with cross-functional teams and writing maintainable code.

The Senior/Principal Product Manager will lead new product initiatives at Zip, expanding into new markets and ensuring alignment with user needs and company strategy.