Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Own and scale operational infrastructure for the Customer Support team: administer support tooling (Zendesk), build automations and routing, design dashboards and reports, perform capacity planning, and create workflows. Partner across Support, Customer Success, Engineering, and Technical Support to optimize processes and metrics using SQL, BI tools, and AI tooling.

Serve as Zip's Procure-to-Pay (P2P) subject-matter expert supporting sales cycles, solution design, product-roadmap alignment, enablement, marketing content, and customer escalations to drive enterprise wins and upsells.