Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Manage a pooled book of SMB customers as their primary contact, providing onboarding assistance, email and call support, troubleshooting, and long-term success guidance. Create onboarding materials, documentation, webinars, and retention practices. Own cross-functional projects that improve customer engagement and internal operations while becoming a product expert and solving complex customer challenges.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Own Ashby’s onboarding and product-led growth strategy for its B2B SaaS platform. Research customer journeys, design product and transactional email experiences, define adoption metrics and Product Qualified Leads, and improve features to accelerate customer value and expansion. Partner closely with Customer Success, Revenue Operations, data, engineering, and other product teams while driving customer research, product strategy, and high-impact changes.

Own and scale Ashby's global Total Rewards function across compensation, equity, benefits, and perks. Build compensation infrastructure, leveling, bands, benchmarking, review processes, equity administration, benefits strategy, vendor management, and scalable systems. Partner with Finance, Talent Acquisition, Legal, People Operations, and leaders on workforce planning, offers, promotions, and complex rewards decisions. The role begins as a hands-on individual contributor and is expected to evolve into people management.

Own Ashby’s overarching company and brand narrative, messaging framework, and annual keynote. Conduct customer, market, and sales research; translate insights into differentiated messaging; create startup and lower mid-market content and enablement; align narratives across segments; and partner closely with the CEO, product marketing, sales, partnerships, product, and engineering teams. Initially an individual contributor, the role will later build and lead a team.

Lead and scale a Support Engineering function for Ashby across the Americas. Own vision, operating model, escalation/triage standards, reporting, tooling, and cross-functional feedback with Product and Engineering. Manage a Support Engineering Manager, drive hiring and career paths, and use data to reduce recurring technical friction while balancing immediate customer resolution with durable product improvements.

Own marketing operations for a multi-product portfolio: implement tracking and attribution in HubSpot, build dashboards and reports, design marketing automation, manage data governance and compliance (GDPR/CCPA), collaborate cross-functionally with RevOps, and recommend/evaluate marketing technologies.

Own Ashby’s marketing operations foundation across campaign tracking, attribution, automation, dashboards, reporting, data governance, segmentation, privacy compliance, and marketing technology. Partner with Marketing, Revenue Operations, and Business Systems to implement initiatives, improve pipeline and CAC measurement, maintain data integrity, document processes, train users, and evaluate tools. This is a hands-on individual contributor role requiring technical systems ownership, analytical problem-solving, and strategic KPI development.

Lead Ashby's AMER community-led growth efforts through curated customer and partner events, TA leader relationship building, product education, demos, advocacy programs, and industry engagement. The role requires deep talent acquisition expertise, Ashby product knowledge, strong writing and facilitation skills, hospitality, travel, and the ability to experiment with community formats and enablement programs.