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The Technical Program Manager will lead global retail technology programs, driving AI-Augmented SDLC transformation and overseeing distributed engineering programs.

Lead architecture and implementation of enterprise-scale Salesforce promotions and loyalty systems. Design promotions frameworks, tiered loyalty models, integrations (APIs, SSO, MuleSoft), omnichannel experiences, and governance. Drive discovery workshops, produce architecture and sequence diagrams, support QA/UAT and deployments, and partner with marketing, product, and engineering stakeholders to operationalize scalable, secure engagement solutions.

Design, build, and maintain Salesforce solutions with emphasis on Salesforce Shield capabilities. Ensure secure data handling and code quality while collaborating with stakeholders.

Lead the design, governance, and implementation of enterprise Salesforce solutions, focusing on architecture, security, and data protection strategies, especially using Salesforce Shield features.

This role involves designing and maintaining Guidewire ClaimCenter solutions, reverse engineering codebases, collaborating with teams, and ensuring system performance and reliability.