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Lead Instrumentl’s product managers and personally own a core GrantOS product area. Drive products from early development through launch, adoption, and iteration; represent customer needs; prototype with engineering and design; develop AI agents and quality evaluation systems; establish product strategy; and hire, coach, and manage PMs while partnering across engineering, design, sales, and customer success.

The role involves leading product strategy and delivery for a grant management platform, focusing on user needs, AI product development, and cross-functional collaboration while measuring outcomes and success.

Owns product design for GrantOS, including platform data, task management, reporting, integrations, and core grant workflows. Leads discovery, research, prototyping, zero-to-one product development, and end-to-end delivery. Defines design-system foundations, establishes platform design standards, mentors designers, and partners strategically with product, engineering, and go-to-market teams. The role requires strong systems thinking, experience designing complex B2B SaaS products, and familiarity with AI-powered product experiences.

Own the post-sale customer journey for a portfolio of nonprofit and grant-writing SaaS customers, including onboarding, engagement, retention, renewals, and expansion. Manage account health, adoption metrics, business reviews, success plans, and complex annual renewal cycles. Build leadership-level relationships, identify growth opportunities, advocate for customer needs internally, and collaborate with enablement, revenue, and product teams.

Own Instrumentl’s scaled customer success motion for high-volume, lower-ACV customers. Lead and develop approximately six Scaled Customer Success Managers, design scalable customer journeys, and establish segmentation, health scoring, playbooks, automation, and reporting. Drive activation, adoption, retention, and expansion through data-driven engagement. Partner with the high-touch CS team, handle escalations, improve workflows, and build the scaled function in a fast-moving SaaS startup.

The Sales Development Representative will conduct outbound sales, research potential clients, manage cold outreach, and book demos to drive the growth of Instrumentl's platform.