Develop and maintain full-stack SaaS applications supporting Medicaid health plans and providers. Responsibilities include contributing to architecture and feature development using Agile methodologies, providing Tier 2/3 customer support, analyzing complex problems, implementing readable design-pattern-based solutions, and owning application features through completion. The role requires collaboration, continuous technical learning, and occasional travel of 10% or less.

Leads SaaS support desk operations for healthcare clients, owning service levels, response and resolution performance, escalations, ticket workflows, reporting, and support quality. The manager investigates complex technical issues, administers Jira Service Management, develops dashboards and documentation, improves processes, and partners with Product, Engineering, Customer Success, and Implementation teams. The role also manages support staff and drives automation and operational efficiency.