Support healthcare clients as the first point of contact for technical assistance, resolve inquiries, and maintain documentation in Jira while ensuring customer satisfaction within SLAs and improving helpdesk procedures.

The Implementation Specialist will manage client implementations, create training materials, and communicate with sales and product teams to ensure successful project deliverables.

The Product Manager will oversee the implementation lifecycle of QCSS Health solutions, collaborating with cross-functional teams and ensuring compliance with healthcare regulations.