Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Lead enterprise GenAI strategy and architecture across the 7-layer LLM stack. Advise C-suite, design scalable ingestion and RAG/agentic pipelines, implement observability (token tracing, drift/hallucination monitoring), enforce data protection/DLP and semantic caching, and oversee large onshore client delivery and technology trade-off decisions.

Leads EXLdecision.ai as a product and business unit executive, owning product vision, P&L, roadmap, pricing, go-to-market, growth, adoption, and enterprise expansion. Develops AI-native decisioning capabilities, converts clients from POCs to paid deployments, sponsors strategic accounts, partners with Sales and Marketing, and presents product strategy to executives and boards.

Supports insurance claim subrogation by reviewing files, analyzing liability and damages, identifying recovery opportunities, negotiating settlements, pursuing arbitration, and referring cases to collection agencies or attorneys. The role also involves high-volume inbound and outbound calls, claim documentation, data validation, error resolution, and adherence to processing guidelines.

Analyze medical claims (inpatient, outpatient, SNF, rehab, professional, DME) to identify utilization and root causes. Pull/integrate data, perform QA, present findings, maintain attribution methodology, coordinate stakeholders, and develop tools. Primary coding: Hive, SQL, Python.

Investigates insurance claims to identify subrogation opportunities, evaluates liability and policy terms, reviews evidence, negotiates settlements, and pursues recoveries from responsible parties. Maintains detailed claim records, communicates updates to clients and stakeholders, collaborates with legal and insurance professionals, handles complex files exceeding $15,000, and supports process improvement initiatives.

Schedule insurance appraisal appointments, contact policyholders through phone, SMS, and email, explain appraisal requirements, and build trust. Support homeowners with the ASSIST photo-capture app, resolve technical questions, maintain accurate work-order statuses, prioritize assignments, meet deadlines and productivity goals, and communicate unusual situations to management. This is a remote, work-from-home customer service role with training provided.

Leads quota-carrying CX and contact center transformation sales and delivery across retail, e-commerce, travel and hospitality, and telecom clients. Owns revenue targets, pipeline development, complex deal closure, executive relationships, transformation strategy, technology solutioning, program governance, and practice growth. Builds AI-enabled CX solutions using CCaaS, CRM, WFM, analytics, and automation technologies while mentoring consulting, architecture, and delivery teams.

Lead identification and quantification of issuance leakage across acquisition, application, approval, and funding funnels. Analyze digital customer journeys and conversion gaps, run root-cause diagnostics, design experiments, build executive dashboards, and translate findings into prioritized, quantified business recommendations partnering with Product, Marketing, Credit Risk, Operations, and Engineering.

Schedules insurance appraisal appointments, contacts policyholders through phone, SMS, and email, and builds trust while explaining appraisal requirements. Supports homeowners using the ASSIST photo-capture product, including app installation and technical troubleshooting. Maintains accurate work-order statuses, prioritizes assignments, meets deadlines and productivity goals, and escalates unusual situations to management.

Provides remote customer support for insurance appraisal scheduling and self-survey services. Contacts policyholders by phone, SMS, and email; explains appraisal requirements; assists homeowners with installing and using a photo-capture app; resolves technical questions; updates work-order statuses; prioritizes assignments; meets deadlines and productivity goals; and escalates unusual situations to management.