The Customer Success Manager will enhance customer adoption of WMS solutions, drive warehouse efficiency, and ensure operational success, acting as a trusted advisor to clients.

Lead multi-quarter strategy and roadmap for AI-driven operational capabilities in a B2B SaaS order fulfillment platform. Drive discovery, partner with engineering and UX, define KPIs, work directly with mid-market and enterprise customers, and deliver measurable operational improvements (cost, throughput, labor efficiency).