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The Director of Product Management will lead product development and launches, advocate for customers, and guide cross-functional teams in the life sciences industry, focusing on DNA synthesis and market analysis.

Responsible for designing and maintaining software that automates DNA manufacturing, ensuring quality and efficiency in production through collaboration with cross-functional teams.

The Bioinformatics Data Scientist will analyze data, build pipelines, evaluate tools, and collaborate on product development to enhance DNA synthesis innovations.

Lead sales operations and customer experience functions: build sales forecasting and demand planning, design commercial analytics and dashboards, develop quota and commission tracking, create a scalable customer support strategy, manage order fulfillment and escalations, hire and lead a high-performing customer service team, and drive continuous process improvements to meet KPIs.