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Leads strategy, modernization, and execution across multiple public safety SaaS products or initiatives. Defines portfolio roadmaps, pricing, positioning, and business cases; partners with Engineering, Design, Sales, Marketing, and customer teams; drives AI and analytics adoption; oversees complex cross-functional delivery; represents the portfolio with executives and customers; and mentors product professionals.

Lead the technical direction, architecture, and development quality of complex Android applications. Mentor engineers, integrate backend services, support offline-first functionality and diverse hardware, oversee CI/CD and releases, and document engineering standards. The role also involves robotics integrations for public safety use cases, including drones and body-worn cameras, while collaborating with technical and non-technical stakeholders.

Leads the renewals function, owning renewal strategy, pipeline performance, contract execution, risk management, pricing, forecasting, and recurring revenue retention. Manages and develops Renewals Specialists while coordinating with Customer Success, Sales, Legal, and Finance. Ensures accurate Salesforce data, proactive handling of at-risk renewals, scalable processes, procurement support, and continuous improvement of renewal workflows and playbooks.

Lead and develop deployment, data migration, and integration teams to deliver, install, configure, and maintain Versaterm software. Own delivery standards, capacity planning, tooling, and continuous improvement. Escalate and coordinate complex technical issues across Product and Engineering, support pre-sales scoping, and ensure compliance with security and data-handling requirements such as CJIS.

Own a defined territory and full sales cycle for specialty public-safety SaaS products. Prospect, qualify (using MEDDPICC), present solutions (Challenger Sale), negotiate, close, maintain CRM hygiene, forecast accurately, collaborate with other sales teams, build stakeholder relationships, and meet quota.

Drive revenue growth and territory expansion for AI-assisted public safety SaaS products. Own the full sales cycle from prospecting through contracting and close, deliver product demonstrations, qualify opportunities using MEDDPICC and Challenger Sale, manage pipeline and forecasting in Salesforce and Gong, expand existing accounts, and build relationships with public safety agencies, government partners, and executive stakeholders.

Identify, qualify, advance, negotiate, and close enterprise sales opportunities for public safety software solutions. Build territory pipelines, meet quotas, manage complex government buying cycles, demonstrate products, communicate value to agency decision-makers, and maintain customer relationships. Use MEDDPICC, Challenger Sales, persona-based value mapping, AI-enabled sales tools, and Salesforce CRM to manage opportunities and forecasts. Travel up to 75% and comply with CJIS security requirements.

Lead global brand, content and external communications to strengthen Versaterm's market position. Oversee media and analyst relations, executive visibility, product launches, crisis management, content strategy, creative direction, and cross-functional alignment. Build team capability, integrate AI into workflows, and measure impact of communications to drive awareness and growth.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

Lead end-to-end implementations of Versaterm public safety software: scope, configure, test, train, and provide go-live support. Manage project plans, engage stakeholders, resolve technical issues, mentor junior specialists, support pre-sales, and improve implementation processes. Ensure CJIS compliance and pass fingerprint-based background checks.