Provide customer support via chat and email, investigate payments and fraud, review deposits/withdrawals, escalate site issues, use admin tools for account reviews, and capture user insights to inform product and operations.

Build and run a regional VIP book across the Southwest (priority CA & TX): recruit high-value players, manage end-to-end relationships, optimize bonusing and LTV, advise product and retention teams, analyze player data, and hit regional revenue KPIs while ensuring compliance and responsible gaming.

Own VIP acquisition and growth in the Southeast (priority FL & GA): build a regional VIP pipeline, recruit and manage high-value players, oversee bonusing, advise product teams, analyze player data to drive engagement and LTV, execute reactivation strategies, and hit regional revenue KPIs while ensuring compliance and responsible gaming.