Own the ongoing technical success of named B2B SaaS customers, guiding integration architecture, implementation, adoption, reliability, migrations, and technical escalations. Partner with account managers, support, product, engineering, and solution engineering to turn customer goals into measurable technical outcomes. Lead customer conversations, incident response, adoption improvements, and on-call participation while maintaining architecture documentation and advancing customer feedback.

Owns company-wide KPI reporting, FP&A, financial modeling, strategic planning, investor and board reporting, variance analysis, and ad hoc analysis. The role builds data models and reporting processes, ensures data integrity, translates insights into strategic recommendations, and partners with leadership across a scaling SaaS company.