Owns Salesforce governance, data quality, request intake, prioritization, user support, enablement, UAT, release management, and continuous improvement for commercial operations. Partners with IT, developers, reporting teams, and business stakeholders to translate requirements into scalable CRM solutions, enforce standards, develop SOPs and training, improve adoption, and ensure Salesforce supports accurate reporting and commercial workflows.

Leads legal operations transformation and enablement, including legal technology architecture, AI-enabled workflows, contract lifecycle management, process optimization, metrics, vendor management, change management, and budgeting. Builds scalable contracting infrastructure, improves self-service and legal intake, reduces outside counsel reliance, partners with IT and enterprise teams on technology delivery, and manages legal operations staff while supporting commercial and procurement contracting.

Leads Telix’s global business resiliency program, including business continuity, crisis and incident management, emergency preparedness, recovery planning, exercises, metrics, governance, and capability development. Partners with senior leaders and functions across global, regulated operations to identify risks, improve preparedness, align technology disaster recovery, and embed resilient practices throughout the organization.