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The Product Enablement Engineer will design engaging product experiences through technical content creation, demo environment development, and realistic data simulations, blending cybersecurity, networking, and storytelling expertise.

Provide post-sales technical support for Cato’s cloud networking and security platform. Own customer issues through resolution, troubleshoot complex production problems, mentor support engineers, create knowledge articles, and collaborate with engineering, customer success, professional services, and product management. Serve as a trusted customer advisor by understanding business needs, monitoring customer status, identifying risks and growth opportunities, and helping expand global support services.