Provides senior-level technical support and escalation management for Altium products, PCB design workflows, enterprise systems, PLM integrations, authentication, and cloud services. Responsibilities include root cause analysis, customer issue resolution, technical documentation, pre-release testing, cross-functional collaboration, and coaching support engineers. The role requires deep PCB and electronic product development expertise, strong communication skills, and the ability to troubleshoot complex customer environments.

Lead post-sale customer implementations of Altium Enterprise Solutions, guiding customers through engagement, deployment, training, and adoption. Serve as the primary implementation contact, manage project timelines, resolve escalations, and coordinate with Sales, Technical Support, Solution Architects, TAMs, and R&D. Build customer relationships, promote best practices, improve productivity, reduce churn, and support renewals and expansion.