Manage post-sale relationships for an assigned enterprise customer base, focusing on onboarding, enablement, adoption, renewals, retention, upselling, and cross-selling. Partner with sales, solutions architecture, marketing, finance, and operations teams to resolve issues, identify growth opportunities, communicate product value, and maintain customer and pipeline records in Salesforce. Act as a trusted advisor and advocate while analyzing customer feedback and improving the overall service experience.

Design and deploy predictive forecasting and analytics to support Revenue operations. Build models for forecasting, churn, expansion, and pipeline analytics; create scalable dashboards; partner with Revenue Operations, Finance, and Data Engineering to improve data quality, KPI governance, and executive reporting to drive data-driven decisions and AI readiness.