Designs and delivers onboarding, operational learning, compliance, and development programs across three properties. Conducts learning needs analyses, creates training plans and calendars, manages Certified Departmental Trainer program, selects vendors, measures training impact, manages budgets, and supports change initiatives. Coaches managers and facilitates in-person training and property-wide learning initiatives.

Provide on-site IT support for hotel systems and network infrastructure, troubleshoot outages, maintain servers and Active Directory, manage endpoint protection and desktop OS patches, assist with wired/wireless network security and tools, and perform assigned technical tasks including firewall and failover implementations.