Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Create and optimize web, landing page, product, FAQ, email, blog, video and audio copy for SaaS/e‑commerce. Run A/B tests and use heatmaps and analytics to increase conversions, reduce bounce, match user intent, and collaborate with design and marketing teams to track performance.

Lead and train a small remote customer support team, ensure tickets meet SLA, develop training and knowledgebase, maintain metrics and documentation, and handle direct email/chat support queries.

Drive prospects through demo to contract close, source inbound/outbound leads, manage and grow pipeline in HubSpot, onboard and maintain client relationships, track sales activity and achieve quarterly quotas, and collaborate with account management on upsell/cross-sell.

Create and manage content to drive lead generation and inbound marketing: write and publish blog posts, social media, newsletters; develop sales collateral and editorial governance; run content projects, co-marketing campaigns, and website optimization to grow top-of-funnel pipeline.

Manage customer onboarding, success, retention and renewals for SaaS products. Build relationships, handle support inquiries, identify trends, report KPIs, collaborate with product/engineering, and pursue upsell and referral opportunities.