Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Build and evolve the internal developer platform: improve developer productivity, design reusable CI/CD pipelines, establish observability standards, create platform tooling and golden paths, and own platform reliability and production operations.

Develop and implement advanced AI systems for customer support, focusing on instruction tuning and information retrieval, while driving performance improvements and automation.

As Deal Desk Operations & Strategy Lead, you'll structure enterprise deals, refine pricing strategy, scale deal processes, and collaborate with Finance and Legal teams.

The role entails working closely with the Founders and Execs to address strategic challenges, drive initiatives, and build scalable processes to support growth.

Manage and scale a sales development team, drive top-of-funnel pipeline, train SDRs, optimize processes, and collaborate with leadership on strategies.

Lead and build Decagon's enterprise support function end-to-end: resolve technical customer issues, stand up 24/7 incident response, create runbooks/SLAs/tooling, hire and scale the team, and feed customer insights back to Product and Engineering.

Design, build, and deploy scalable AI agents that handle complex customer interactions. Evaluate and integrate text and voice models at scale, identify cross-customer trends to improve the agent platform, and diagnose deep system failures to ensure reliable production performance.

The role involves cultivating relationships with senior executives, managing strategic partnerships, and driving Decagon's growth in the U.S. by leveraging executive networks across various sectors, including private equity and technology.

Lead the development of Decagon's total rewards strategy, including compensation structures, benefits programs, and equity administration, while partnering with leadership and managing compliance.

The role involves building and evolving the developer platform, focusing on CI/CD automation, developer tooling, and improving observability and operational excellence.