Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Manage a portfolio of mid-market law firm accounts, ensuring customer success through proactive engagement, account management, and developing tailored success plans. Analyze retention risks, drive revenue growth through upselling, and document customer feedback to influence product development.

Lead onboarding and trial success by ensuring pre-Day 1 technical readiness, troubleshooting document and data extraction issues, coordinating with Engineering and Product, and serving as the primary liaison to keep customers unblocked and trials progressing smoothly.

The Customer Onboarding Specialist leads the onboarding process for new customers, ensuring they effectively adopt EvenUp's platform, enhance retention, and achieve strategic goals. Responsibilities include managing onboarding sessions, collaborating with teams, and mentoring junior staff.

Develop AI strategies for law firms, prototype solutions, and influence product direction. High travel and communication with clients required.

As a Customer AI Strategist, you'll partner with law firms to implement AI solutions, influence product direction, and manage customer relationships while frequently traveling.

The Enterprise Onboarding and Implementation Specialist will manage project delivery, change management, data migration, system configuration, and user onboarding for enterprise solutions, ensuring successful customer adoption and satisfaction.

Oversee ~30 large law firm accounts as Customer Success Manager, focusing on partnerships, retention, growth, and operational excellence through collaboration and strategic account management.

The Director of Onboarding will lead the post-sale onboarding experience for newly acquired firms, ensuring successful transitions and operational confidence, while managing a traveling onboarding team and coordinating with multiple internal departments.

Manage and grow a book of business focused on mid-market law firms, driving revenue growth, fostering partnerships, and consulting with clients on operational solutions.

Lead the Account Management team at EvenUp by developing strategies for customer expansion, managing a team of Account Managers, and driving revenue growth through upsell and cross-sell initiatives.