Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Own strategic sourcing for engineering technology and software categories, including cloud infrastructure, data platforms, security tooling, developer tools, and enterprise SaaS. Lead sourcing events, vendor negotiations, contract structures, renewals, supplier management, utilization analysis, and savings initiatives. Partner with Engineering, Finance, Security, Legal, Privacy, and FP&A to evaluate vendors and execute agreements. Build AI-powered sourcing tools and playbooks while managing commercial relationships and procurement workflows.

Own Harvey’s finance applications portfolio, including NetSuite, procurement, spend, billing, and revenue systems. Lead discovery, process and system design, roadmap prioritization, architecture, integrations, configuration, automation, testing, and deployment across global finance workflows. Partner with Accounting, FP&A, Revenue Operations, Procurement, Tax, Security, and Business Technology to solve complex multi-entity, multi-currency, billing, and revenue recognition challenges while establishing governance, quality standards, and scalable best practices.

Owns Harvey’s Voice of the Customer program, bug management lifecycle, and product operating cadence. Builds feedback pipelines, taxonomies, reporting, triage processes, SLAs, and recurring planning and review rituals across Product, Engineering, Design, Support, CS, Sales, and GTM. The role drives alignment, transparency, defect resolution, and scalable operating systems without direct authority.

Provides frontline technical support to enterprise customers using AI-driven products. Troubleshoots AI output quality, login, REST APIs, error logs, authentication, and token issues; manages multiple priorities; documents interactions; escalates complex problems; collaborates cross-functionally; and contributes to support processes, FAQs, and knowledge-base content.

Guide enterprise and law-firm clients through Harvey’s AI adoption by leading workflow implementation, training users, managing relationships, tracking adoption and customer health metrics, driving engagement and ROI, identifying renewal and expansion opportunities, and relaying customer feedback to internal teams. The role requires strategic stakeholder influence, consultative communication, prioritization, and occasional travel.

Serves as the primary legal partner for marketing and communications, reviewing promotional claims, advertising, product announcements, digital campaigns, privacy practices, and event materials. Advises marketing leadership on compliant campaign execution, negotiates marketing and commercial agreements, and provides practical guidance in a fast-paced, international environment.

Leads global recruiting operations, including systems, workflows, coordination, analytics, workforce planning, recruiting programs, automation, enablement, and candidate experience. Partners with executives, Finance, business leaders, and recruiting teams to translate hiring goals into scalable strategies and consistent execution. Oversees recruiting technology, talent analytics, compliance, operational standards, and capability building across regions.

Lead cross-team product engineering initiatives spanning web, desktop, mobile, embedded integrations, APIs, and AI capabilities. Build scalable full-stack systems using React, TypeScript, Python, and Postgres, including agent harnesses, retrieval, tool calling, memory, workflows, and evaluation systems. Set technical direction, make product and architecture tradeoffs, mentor senior engineers, and deliver secure, intuitive products for legal and professional-services customers.

Own the vision, strategy, roadmap, and end-to-end development of Harvey’s Spaces product. Simplify complex workflows, navigation, information architecture, collaboration, and AI-agent experiences. Partner with Design and Engineering to improve product quality, onboarding, activation, adoption, engagement, and retention. Conduct customer research with legal teams, define success metrics, and collaborate across product and go-to-market teams to deliver a polished enterprise experience.

Own a high-volume technical support queue and serve as the escalation point for complex customer issues. Troubleshoot APIs, integrations, and system behavior; lead customer calls; manage bugs through resolution; and partner with Product and Engineering. Mentor peers, improve documentation and playbooks, identify recurring issues, and recommend product, tooling, and process improvements while maintaining strong customer communication and empathy.