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Own the full enterprise sales cycle for Miter’s construction software, from prospecting and discovery through negotiation and contract signing. Manage named accounts, build relationships with executive and cross-functional stakeholders, develop quantified ROI cases, coordinate Solutions Engineering, Launch, Customer Success, Legal, and procurement, and maintain accurate Salesforce forecasts. Help establish Miter’s enterprise sales playbook while representing the company at industry events and trade shows.

Provide phone and email support for accounting and ERP integrations, troubleshooting sync errors, API issues, configuration problems, and construction accounting scenarios. Diagnose and reproduce defects before escalating to Engineering, support integration partners, create troubleshooting guides, train teammates, identify recurring issues, and improve support processes. Maintain high resolution, SLA, and CSAT performance while communicating clearly with customers and internal teams.

Provide phone, screenshare, and email support for payroll, tax, HR, benefits, and platform issues. Troubleshoot complex payroll scenarios, including multi-state withholding, certified payroll, prevailing wage, union fringes, garnishments, and corrections. Meet resolution, SLA, and CSAT goals; collaborate with Product and Engineering; identify bugs and process improvements; maintain knowledge resources; and develop specialized payroll expertise.

Own a strategic enterprise customer portfolio worth approximately $2–$3M ARR. Responsibilities include retention and expansion, platform adoption, executive relationship management, account planning, escalation resolution, renewal forecasting, and cross-functional coordination. The role also identifies expansion opportunities, presents business outcomes to C-suite stakeholders, drives complex initiatives to completion, and contributes to customer success playbooks and process improvements.

Lead and grow Miter’s Financials engineering team while remaining hands-on. Own the architecture, roadmap, reliability, and delivery of greenfield financial products for construction contractors, including expenses, reimbursements, per diems, and enterprise financial systems. Partner directly with executives and early customers, hire and mentor engineers, and design correctness-critical transactional systems where money moves accurately at scale.

Lead product design and implementation, collaborate with teams, enhance code quality through feedback, and engage with customers.

As a Full Stack Software Engineer, you'll lead the development of critical features, enhance productivity systems, interface with customers, and contribute to product strategies in a rapidly growing team.