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Own and scale Parafin's end-to-end customer experience: set CX strategy and SLAs, build and lead a multi-layered support organization, own CX KPIs, manage partner relationships, drive cross-functional product and process improvements, and run CX tooling, automation, and vendor relationships to deliver white-labeled support at scale.

The Forward Deployed Engineer will lead partner integrations, contribute code to core products, and enhance partner support through new features and tooling.

Lead end-to-end data science projects to enhance Parafin's underwriting engine by developing predictive models, optimizing pricing, and collaborating with engineering teams.

Manage post-sale onboarding, engagement, retention, and growth for strategic platform partners. Drive account expansion, monitor KPIs, lead business reviews, diagnose issues, and coordinate cross-functional teams to improve product adoption, capital origination, and partner satisfaction.

The Staff Software Engineer will lead the technical evolution of lending product platforms, collaborate with engineering teams, and mentor other engineers while enhancing software quality and system reliability.

Drive partnerships, manage sales cycles, prospect platforms, negotiate agreements, and collaborate with internal teams to enhance Parafin's partnership strategy.

As a Staff Product Engineer, you will lead technical direction for user-facing products, drive architecture decisions, and mentor engineers, ensuring high-quality user experiences across the stack.