Supports enterprise customer implementations, workflow configuration, deployment validation, troubleshooting, QA testing, documentation, and operational improvements. Partners with Product, Engineering, and Forward Deployed teams to resolve technical issues, analyze customer usage, configure integrations, automate manual processes, and support product launches. The role is suited to an early-career professional with strong analytical, communication, organizational, and problem-solving skills who can quickly learn new software systems.

Leads enterprise client implementations of an AI marketing platform across CMS, DAM, and workflow tools. Defines integration scope, deployment strategy, success criteria, and agent-powered workflows; drives QA, UAT, go-live, enablement, and adoption. Partners with marketing and technical stakeholders while translating implementation insights into product roadmap opportunities. Supports late-stage sales, delivery, customer training, and measurable time-to-value.