Manage enterprise customer relationships, renewals, retention, and expansion sales for a SaaS security platform. Understand customer objectives and budgeting cycles, identify upsell opportunities, drive pipeline and ARR growth, resolve issues, promote Appdome solutions, and collaborate with global customer-facing teams. Gather customer feedback and travel regularly for customer meetings and conferences.

Leads and scales SaaS deal desk operations, including quote preparation, pricing and discount approvals, CPQ automation, CRM workflows, contract-term standardization, reporting, and sales training. Partners with Sales, Finance, Legal, and Revenue Operations to improve deal efficiency, compliance, and scalability. Manages a small team and supports complex technology transactions while driving data-informed process improvements.