Provide employee onboarding and offboarding support, including account provisioning, access management, laptop configuration, device retrieval, wiping, and inventory tracking. Deliver first-day IT orientations, ticket-based user support, process documentation, and security-conscious access administration. Provide scheduled and ad hoc onsite IT support to clients throughout the San Francisco Bay Area while improving crossboarding procedures and service quality.

Provide hands-on IT troubleshooting and onsite support for client environments. Resolve Mac, Windows, network, VPN, DNS, security, hardware, software, and conference-room issues; deploy and manage devices through MDM; maintain networks and servers; document solutions; and collaborate on installations, office build-outs, AV projects, and broader technical initiatives.

Provide employee onboarding and offboarding support, including account provisioning, device configuration, access management, laptop retrievals, wiping, and inventory tracking. Deliver first-day IT orientations, ticket-based user support, and onsite troubleshooting for Bay Area clients. Document and improve crossboarding processes while supporting SOC 2 compliance and maintaining clear, client-focused communication.