Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Lead strategic corporate healthcare accounts on the US West Coast, develop multi-year account strategies, drive upsell and expansion of RLDatix solutions, present to C-suite, manage complex sales cycles, and maintain accurate pipeline and forecasting.