Partner with the Chief Client Officer to drive strategic scaling initiatives, lead the PMO, act as cross-functional liaison, grow and manage the expert community, roll out AI automations, and deliver measurable impact across Customer Success, Operations, and Programming.

Lead the go-to-market build and execution for a new AI training business: define strategy, source and close deals, partner with product/marketing/delivery/legal, and hire/manage a small commercial team. Additionally, drive outbound programs and strategic commercial projects across the sales organization, turning analysis into implementable revenue growth initiatives.

Build and own core LLM infrastructure for two products: self-serve research workflows and automated syndicated intelligence. Implement full-stack features (React/TypeScript front end, Python/Node.js back end), integrate LLMs (OpenAI/Anthropic), design semantic search and RAG pipelines, ensure cloud deployment (AWS, Docker), maintain testing and code quality, and translate user needs into scalable, research-grade AI systems.