Provide customer support through chat, phone, and email; troubleshoot technical and subscription issues; answer product questions; maintain knowledge-base resources; document interactions; identify recurring issues; collaborate with Customer Success, Product, QA, and Development; and meet response and resolution KPIs.

Drive revenue growth across an assigned territory through account expansion and new business. Manage existing customer portfolios, prospect and qualify new opportunities, execute the full sales cycle using MEDDPICC, maintain pipeline and forecasts in Salesforce, and collaborate with cross-functional teams to close deals and support customer success.

Owner of revenue reporting, forecasting, and process improvements across sales, customer success, renewals, and finance. Build and maintain dashboards, analyse cross-system data to surface trends and root causes, and deliver actionable recommendations. Support scaling of lead-to-opportunity, handoffs, renewals, forecasting workflows, and revenue technology implementations.