Manage multiple customer accounts for a behavioral-health SaaS, understand customer needs, drive project and change management, coordinate cross-functional teams, ensure customer satisfaction and retention, and support upsell of additional functionality. Maintain regular client communication and meet retention and satisfaction targets.

Lead all marketing strategy and execution for a B2B SaaS behavioral healthcare company. Build demand generation, brand positioning, product marketing, events, and analytics to drive pipeline and revenue while aligning closely with Sales, Product, and Executive leadership.