Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Serve as a primary customer contact, resolving support questions through email, phone, chat, Slack, and in-app channels. Diagnose complex issues, coordinate with account management, product, engineering, and third parties, manage escalations and documentation, communicate product updates, and provide customer insights to improve the platform. Maintain high customer satisfaction while developing deep product expertise and supporting the company’s growth in a fast-paced startup environment.

Own the roadmap for cloud and AI cost optimization products, from customer discovery and prioritization through launch and iteration. Partner with founders, engineering, design, sales, customer success, and marketing to ship technical B2B SaaS products. Define metrics, analyze adoption and savings, gather customer feedback, and stay current on cloud pricing, FinOps, and AI infrastructure.

Own revenue growth across new business, expansion, forecasting, and pipeline health. Lead and scale sales, BDR, partnerships, and revenue operations teams; design segmentation, territories, compensation, and sales playbooks. Partner with marketing and customer success to drive pipeline and retention, build cloud marketplace and co-sell motions with AWS, GCP, and Azure, and report performance to the CEO and board. The role is onsite five days per week in San Francisco.

Own the end-to-end product design experience for a cloud and AI cost management platform. Conduct user research, analyze feedback and data, design intuitive interfaces in Figma, and prototype or ship features alongside founders and engineers using AI coding tools. Collaborate on frontend and backend integration, testing, code reviews, and product improvements while maintaining a clean, modern, high-quality user experience.

Serve as the startup’s first in-house counsel, managing disputes, arbitration, litigation risk, commercial contracts, payment-related regulatory matters, outside counsel, and corporate governance. The role requires practical legal guidance, strong contract negotiation, California Bar admission, litigation and alternative dispute resolution experience, payment-related dispute expertise, and knowledge of Delaware corporate law.

Build relationships with prospective and existing customers, conduct outbound outreach through email, cold calls, and LinkedIn, explain the value of Pump’s technology, understand customer needs, and collaborate with engineering, product, design, and leadership teams to align solutions with customer requirements.

Design and produce static and motion assets for web, email, social, events, campaigns, product launches, and sales enablement. Own and evolve the brand design system, create graphics and animations, support executive and investor presentations, and collaborate with marketing, product, and leadership teams on creative strategy, storytelling, and integrated campaigns.

Own Pump’s SEO and AEO strategy across traditional search and AI answer engines. Responsibilities include keyword and prompt research, content planning, technical SEO, schema, site performance, indexing, internal linking, backlink building, digital PR, AI citation experiments, and reporting on organic traffic, AI visibility, and pipeline.

Build and maintain backend services powering Pump’s cloud cost optimization platform. Design and scope product features, improve internal tools and CI/CD workflows, participate in code reviews, and ensure reliability, performance, and maintainability. Collaborate with engineers, designers, founders, and other teams to solve customer problems. This is a fully in-office role requiring five days per week on site.

Lead and scale an engineering team from 10 to 20+ members while remaining hands-on with architecture and development. Own scalable systems across AI, infrastructure, and cloud services; collaborate cross-functionally on execution; hire, mentor, and develop engineers; and shape engineering culture, tooling, and practices in an onsite San Francisco startup environment.