Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Handle billing-related customer support inquiries involving subscriptions, payments, refunds, credits, invoices, disputes, and account changes. Investigate discrepancies, resolve tickets, communicate billing policies, and manage sensitive customer situations with empathy and sound judgment. Collaborate with Customer Success, Finance, and Engineering, document resolutions, identify recurring issues, improve workflows, and contribute to billing knowledge resources.

Own the end-to-end sales commissions cycle, including plan administration, calculations, validation, payroll submission, disputes, and seller communications. Rebuild commission calculators with controls and audit trails, maintain data across Salesforce, HRIS, and payroll, develop attainment dashboards, and support Finance accruals and close. Lead future incentive compensation platform selection and implementation while administering consumption-based compensation models and ensuring accurate, audit-ready payouts.

Manage a shared queue of customer accounts triggered by onboarding, configuration, usage, renewal, cancellation, and expansion signals. Configure customers, resolve issues, support renewals and saves, identify expansion opportunities, document cases, and improve playbooks, automation, and triggers based on customer patterns. Collaborate with pooled success teammates, enablement, analytics, and account executives while maintaining clear customer records and response standards.

Own global benefits operations across EMEA, APAC, the US, and Canada, including EOR-to-entity transitions, PEO migration, vendor management, enrollments, renewals, leave administration, escalations, and compliance. Partner with Legal, Finance, Payroll, brokers, and outside counsel to establish scalable processes, maintain accurate benefits information, and meet US, Canadian, and international regulatory requirements.

Lead and scale the enterprise customer success organization across the Americas. Own renewals, expansions, churn forecasting, customer onboarding, adoption, executive reviews, playbooks, and customer advocacy. Hire and develop customer success managers, build trusted relationships with technical and business stakeholders, educate customers on product usage, and influence the product roadmap. Partner cross-functionally to maximize customer value and deliver accurate retention commitments.

Build CodeRabbit’s foundational BI capabilities, executive and board-level dashboards, governed dbt data models, and self-serve analytics workflows. Analyze finance and go-to-market performance, including ARR, pipeline, margins, forecasting, and billing. Partner with Finance, GTM, and leadership to establish trusted metrics, improve data infrastructure, and develop agentic tools that generate reviewed dashboards and insights.

Own CodeRabbit’s agentic GTM Systems engineering harness and architecture. Build Salesforce solutions, full-stack internal tools, agents, and integrations spanning CRM, billing, CPQ, provisioning, data warehouses, and reverse ETL. Establish engineering standards for Business Systems, including testing, CI, deployment, security, reviews, and runbooks. Partner with Finance, GTM, Deal Desk, and Data teams to deliver scalable systems while mentoring engineers and analysts and reducing reliance on consultants.

Build and lead CodeRabbit’s pooled customer success team for scaled, signal-driven account coverage. Responsibilities include hiring and managing CSMs, designing queues and routing rules, creating trigger-based playbooks, managing cancellation saves and expansion handoffs, establishing response standards, and measuring queue performance, configuration maturity, and retention. The role requires technical understanding of developer products, data literacy, SQL familiarity, and experience operating shared-queue success or support motions.

Own CodeRabbit’s self-serve and product-led growth motion, managing paid acquisition across search, display, social, sponsorships, and emerging channels. Lead media planners and creatives, optimize CAC, LTV, ROAS, activation, and conversion, and partner with Product and Engineering on growth experiments. The role requires scaling developer-focused acquisition, improving funnel efficiency, testing new channels, and translating performance data into business outcomes.

Own CodeRabbit’s enterprise growth marketing engine, from target-account selection and ABM programs through pipeline creation, acceleration, and expansion. Develop enterprise positioning, messaging, campaigns, and content for technical and executive audiences while partnering with Sales, Product, Solutions Engineering, and Customer Success. Lead integrated demand generation, establish performance reporting, use market insights to identify opportunities, and build a high-performing marketing team.