Provide frontline support for AgencyBloc's SaaS products via phone, email, chat, and video. Troubleshoot issues, deliver brief training, drive product adoption, meet client satisfaction metrics, and collaborate with internal teams to resolve client concerns and improve processes.

Lead end-to-end UX design for AgencyBloc's SaaS products: translate customer research and product strategy into interaction designs, prototypes, and design system components. Collaborate with Product, UX Research, and Engineering to resolve ambiguity, set UX standards, and ensure designs are buildable and user-centered.

Lead definition and evolution of cloud data architecture and analytics platform using a lakehouse approach. Design secure, scalable AWS data platforms, medallion data layers, data modeling standards, ETL/ELT and streaming pipelines, governance, observability, and AI/ML enablement. Drive tool selection, cross-team architecture reviews, mentor engineers, and enforce data security, compliance, and operational excellence across the organization.