Deploy and support enterprise security products in customer environments. Troubleshoot issues using logs, HAR files, and configurations; document root causes; escalate effectively to engineering; support customer onboarding; maintain technical documentation; improve deployment processes; and share field insights with product, Customer Success, Solutions Architecture, and QA teams.

Own the full sales cycle for strategic enterprise accounts, including account planning, prospecting, executive relationship building, technical evaluations, negotiation, closing, and expansion. Sell cybersecurity solutions to complex organizations, develop C-level relationships, create urgency around AI governance and security risks, manage multithreaded buying processes, build six-figure pipelines, and maintain accurate forecasting. Collaborate with Solutions Architecture, Marketing, Product, Customer Success, and partners to win strategic deals and refine the sales playbook.

Drive enterprise sales growth across the Pacific Northwest by owning the full sales cycle, from prospecting and qualification through demos, negotiation, and closing. Build territory pipeline, develop account strategies, engage CIOs and CISOs, manage complex technical sales cycles, and collaborate with Marketing, Product, and Customer Success. Contribute to the sales playbook and represent Harmonic at customer meetings and industry events.