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Supports Customer Success Managers by resolving support tickets, coordinating onboarding and end-user training, executing adoption and go-live plays, monitoring account health, routing qualified leads, and maintaining continuity for assigned accounts. The role investigates escalated issues, coordinates with internal teams and healthcare providers, tracks customer success metrics, and identifies utilization risks. Candidates need healthcare or healthcare technology experience, strong communication, organization, CRM and data skills, and the ability to manage high-volume customer requests.

Manage a portfolio of WellHive customer accounts, driving platform adoption, customer health, and measurable outcomes. Build relationships with site leadership, program leads, and end users; identify risks; lead interventions; coordinate internal support; report account progress; and serve as a platform expert. The role requires 3–5 years of customer success, account management, or comparable software-company experience.

Generates qualified meetings through high-volume outbound calls, emails, and messaging. Serves as the first point of contact for healthcare provider prospects, communicates WellHive’s value within the VA Community Care Network, researches decision-makers, maintains accurate CRM records, manages pipeline activity, tracks outreach performance, and supports forecasting and provider enrollments.

Own the full sales cycle from qualified demonstrations through provider onboarding and closed-won partnerships. Conduct discovery, deliver product demos, explain onboarding requirements, maintain pipeline and CRM accuracy, forecast opportunities, and collaborate with sales development, provider network management, and external partners to accelerate enrollment and deal closure.