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The Director of Customer Education will create and manage educational resources, including videos and certifications, for restaurant operators using Loop's software. This role involves both strategic leadership and hands-on content creation, aiming to improve customer onboarding and engagement through a robust education program.

The associate will manage product and customer value metrics, build playbooks, and collaborate with teams to enhance product delivery.

Lead vision, roadmap, discovery, and execution for Loop's agentic products (starting with agentic BI). Own adoption, retention, expansion, and revenue; run discovery, prioritize ruthlessly, drive UX and engineering, prototype with AI coding agents, and collaborate with leadership and customers to scale agent-driven software.

Build and own Loop's financial operating system: lead FP&A, budgeting, forecasting, cash and capital management, board and investor finance, commercial finance, accounting oversight, and hire and scale the finance team while partnering closely with founders and cross-functional leaders.

The Partnerships Leader will identify strategic partnerships in the restaurant industry, manage partner relationships, and drive revenue growth while working closely with key stakeholders and the Implementation Manager.

Lead and build Loop's product marketing function from scratch: define positioning, messaging, launches, sales enablement, content, and competitive intelligence. Use AI and analytics (Claude, PostHog) to iterate messaging, verify product claims with engineering, and drive market category creation while partnering with product, sales, and founders.