Own strategic carrier-partner relationships, leading onboarding, platform adoption, training, issue resolution, and expansion. Coordinate with underwriting, actuarial, engineering, distribution, support, and compliance teams while managing milestones, releases, reporting, and partner readiness. The role requires global insurance expertise, Australian commercial or specialty insurance market knowledge, and the ability to translate regulatory and operational needs into product and engineering inputs.

Handles primary first-party cyber insurance claims from initial notice through resolution, including coverage analysis, claim correspondence, customer and broker coordination, vendor and counsel management, and claim trend analysis. The role includes structured training toward independent claim handling, collaboration with underwriting, actuarial, finance, and risk teams, licensing support, and occasional industry representation. Fully remote with up to 10% travel.

Leads cyber liability underwriting strategy and performance, including delegating authority, approving referrals, assessing risk, conducting peer reviews, and monitoring market developments. Manages carrier and reinsurer relationships, identifies underwriting opportunities, and collaborates with senior leadership on business and talent strategy. Oversees underwriters and loss control representatives, including hiring, training, performance management, and achievement of organizational KPIs.