Manage affiliate and agency performance, build partner relationships, optimize digital marketing campaigns, analyze CTR, CVR, AOV, and LTV, and coordinate campaign testing and onboarding. Set up and optimize advertising network accounts, improve tracking and reporting processes, collaborate with technical and creative teams, and support revenue and brand growth objectives.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Develop and lead direct-response video advertising for pet health, food, and beauty brands across social platforms. Responsibilities include ideating concepts, writing scripts, directing shoots and interviews, supervising editors, coordinating videographers, analyzing ad performance, optimizing creative, managing testing pipelines, mentoring a junior producer, and reporting results to creative leadership.