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Support delivery of Salesforce solutions for Federal clients by eliciting and documenting requirements, translating needs into secure Salesforce functionality, facilitating workshops and UAT, and ensuring compliance with Federal security and ATO requirements while collaborating with developers, architects, PMs, and stakeholders.

Lead technical design and delivery of scalable Salesforce architectures with emphasis on unifying customer data via Data Cloud. Translate business requirements into solutions, define system architecture and data models, oversee development and integrations, enforce coding standards, estimate technical effort, and support sales and client-facing activities.

Design and build secure MuleSoft integrations connecting Salesforce (Experience Cloud, PSS) with legacy government databases, ERPs, and third-party systems. Implement REST/SOAP APIs, Apex and LWC components, data pipelines, and API-led modernization while enforcing FedRAMP/NIST compliance and collaborating with architects and federal stakeholders in an Agile delivery model.

Serve as Scrum Master for a federal Salesforce delivery team focusing on Experience Cloud and Agentforce AI. Facilitate Agile ceremonies, remove impediments, align sprints with federal ATO/NIST compliance, track and report metrics (velocity, burndown) using Jira/Azure DevOps, coach teams and stakeholders, and ensure continuous delivery and release readiness.

Design and lead Federal Salesforce Service Cloud and Experience Cloud solutions, produce compliant architecture and design documents, liaise with Federal stakeholders, mentor teams, mitigate technical risks, and support Federal bids while ensuring security and Government Cloud Plus best practices.