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Own consumption, retention, and expansion across approximately 10 enterprise customers using Giga’s AI platform. Build account ramp plans, drive customers toward usage commitments, manage production escalations, coordinate engineers and product teams, lead executive value reviews, identify expansion opportunities, and make usage visible through Salesforce. As the first Customer Success hire, establish the function’s playbook and operating model.

Serve as the CEO’s strategic operator and thought partner, managing executive-office operations, planning rhythms, OKRs, dashboards, board preparation, fundraising support, stakeholder relationships, and cross-functional initiatives. The role improves CEO leverage, drives accountability, synthesizes business performance, and ensures strategic priorities progress across Engineering, Go-to-Market, and Operations.

Lead and own the most complex enterprise deployments of real-time AI agents end-to-end. Architect systems, build integrations and tooling, mentor FDE engineers, debug production incidents (telephony, latency, integrations), and translate deployment learnings into product improvements while interfacing directly with customer engineering leadership.

The role involves leading customer engagements, building AI agents, managing projects, mentoring engineers, and collaborating with product teams.

The Sales Director will expand relationships with enterprise accounts, drive complex sales cycles, and collaborate with internal teams to customize solutions.

The Senior QA Lead will oversee quality assurance for AI agents, manage a distributed QA team, create test strategies, and ensure thorough validation of software before release.

Lead product design across large enterprise surface areas, creating novel conversational and agentic interfaces. Drive research with enterprise customers, set design strategy and standards, evolve the design system, mentor designers, influence prioritization, and collaborate with engineering and leadership to deliver scalable, high-quality product experiences.

The Sales Development Representative (SDR) will focus on outbound prospecting to enterprise clients, qualify leads, and collaborate closely with Account Executives to meet sales goals.

The Staff Backend Engineer will lead backend system architecture, mentor engineers, drive technical projects, and set engineering quality standards.

As a Senior Backend Engineer, you'll build infrastructure for AI agents, managing projects from concept to execution while ensuring code quality and system design.