Own and develop Salesforce and the broader GTM technology stack supporting revenue operations. Build scalable automations, integrations, workflows, and data controls across lead management, pipeline, forecasting, deal desk, handoffs, expansion, and renewals. Troubleshoot production issues, manage releases, maintain data integrity, and partner with Sales, Marketing, Customer Success, Finance, Security, and IT. Recommend and implement improvements that increase automation, reliability, productivity, and system scalability.

Lead and scale the Customer Success function for a B2B SaaS security company. Own onboarding, adoption, retention, renewals, expansion, customer outcomes, forecasting, and team metrics. Hire and coach Customer Success Managers, establish coverage models, support strategic accounts, and partner with Sales, Support, Product, and Engineering. Drive AI-native customer success practices and guide customers on AI agent security, governance, integrations, and security outcomes.

The Account Executive will manage the sales cycle, drive business growth, and collaborate across teams to meet revenue targets while maintaining customer relationships.